OUR CORE VALUES
Masterwerks – Your Trusted Auto Repair Experts
At Masterwerks, our values shape every repair, every service, and every interaction. Discover the principles that make us Phoenix’s trusted mechanic.
Why Our Core Values Matter
Our core values are more than words; they’re the foundation of our service. By prioritizing trust, communication, and high standards, we aim to provide each customer with confidence in every aspect of our work. We don’t just fix cars – we build relationships based on respect, reliability, and transparency.
Unwavering Integrity
At Masterwerks, integrity is non-negotiable. This value guides every repair, every recommendation, and every interaction. We’re upfront with pricing, provide honest assessments, and explain all work needed so that you’re always in the know.
What this means for you: No surprises, no hidden fees – just honest, dependable service.
5-Star Safety and Cleanliness
Safety and cleanliness are essential to us. We maintain a clean, organized shop environment to ensure each vehicle leaves in top condition.
What this means for you: Your vehicle will be handled in a professional, secure environment where safety is the top priority.
5-Star Customer Service
Our team is committed to providing exceptional customer service from the moment you walk in. We respect your time, answer questions thoroughly, and treat every customer with the personalized care they deserve.
What this means for you: You’ll experience friendly, responsive service designed to make you feel valued and heard every step of the way.
Consistent Communication
We understand that staying informed matters. From the moment you drop off your vehicle until it’s ready to go, we keep you updated every step of the way. Whether it’s a quick text, a call with updates, or a post-service follow-up, we prioritize clear communication.
What this means for you: You’ll stay informed, with no guesswork about the status of your vehicle.
Team Oriented
A great team means a better experience for everyone. Our technicians work as a cohesive, skilled unit to ensure your vehicle receives top-notch service. By fostering a supportive and collaborative work environment, we’re able to uphold high standards on every job, big or small.
What this means for you: Your vehicle is in the hands of a dedicated, well-coordinated team focused on providing quality, efficient service.
Don’t Take Our Word For It
We strive to provide a 5-Star service every time. But our words don’t mean nearly as much as our reviews!
EXCELLENTTrustindex verifies that the original source of the review is Google. I needed the bulb in my passenger side tail light replaced. I called and they got me in within a couple of hours and it was fixed within a couple of minutes! I’m happy with their service!Trustindex verifies that the original source of the review is Google. This place was awesome today. Got a flat today while delivering food to friends. And got there 30 minutes before closing. They fixed it right up in no time at all!! Thanks, Eddie Newman and the technicians, for helping us out tonight. The price was great, too.Trustindex verifies that the original source of the review is Google. Brought my truck to MasterWerks on a Monday morning after numerous other places were misdiagnosing my issue, or not even catching it at all. I sent an email and received a call the next day from Sean to verify and gather a bit more info. After speaking with him and what my thoughts were, he said he thought I was on the right track, and can definitively diagnose the issue. Received a call from Eddie later that day that in fact, what we spoke about on the phone was the problem that no one else was ever able to find, along with a couple other things other shops have missed over the years. Got a text Tuesday that my truck was done and ready for pick up. I was expecting at least three or four days. Got the truck back & couldn't be happier with the communication, staff, and overall drop off to pick up experience. Will definitely return when not just this vehicle, but the other vehicle in the household needs work.Trustindex verifies that the original source of the review is Google. Great people here. Always friendly and work done right. Highly recommend.Trustindex verifies that the original source of the review is Google. Came here to get my air conditioning checked....should have done it 2 years ago! Very reasonable for a system evacuation and recharge! I lost the garage I've been going to for 25 years, so I'm hoping this will be my new go-to!Trustindex verifies that the original source of the review is Google. Great work, and fast.Trustindex verifies that the original source of the review is Google. Best shop that I have ever taken my vehicle to! Honest, fair, excellent customer service. Would highly recommendTrustindex verifies that the original source of the review is Google. I may have found my mechanic, replaced the water pump and radiator at a fair price even add extras at no charge. Thank youTrustindex verifies that the original source of the review is Google. Sara and her team was AWESOME. Had an after market suspension parts installed to improve tire wear since Teslas rear tires tend to have extreme tire wear on the inside of the tires. This should correct that issue. They also aligned the car once the parts were installed. Teslas are not easy vehicles to align and they got it done. Highly recommend Masterwerks for all of you automotive needs.